-
My order has arrived damaged/faulty
If your item is faulty or damaged all we ask is that you send us a photo of the problem for our records (to enquiries@radiatorworld.co.uk). We will then collect the item free of charge (or ask you to dispose of it depending on the item you purchased) and ...
Read more -
Can I change my order?
Our team will always try to amend orders where possible. We are however, unable to swap/exchange items of different prices and amend orders that have already been dispatched. Please contact us to discuss your amendments further.
Read more -
Can I cancel my order once it has been placed?
If your order is yet to be dispatched it can be easily cancelled and refunded. If your order has already been dispatched then you need to contact with the customer service team.
Read more -
Has my order gone through successfully?
If your order has gone through, you will receive an order confirmation email from us. If you do not receive this email but the transaction is showing on your payment account or you don't want to risk placing the order again, please contact the customer se...
Read more