It is high importance to us that you are more than happy with your purchase and the service that you receive from Radiator World. Therefore, to give you added peace of mind when making your purchase, in addition to our 100% Money Back Guarantee and outstanding product guarantees, all of our products are covered by our returns policy (except for bespoke made products). If you wish to return an item (for reasons other than damage or faults), you may do so provided that it is returned in the original packaging and has not been fitted or used in any way. Please contact us prior to returning any items so we can confirm the address to return your item(s) to. You have 14 days from the point of delivery to notify us you wish to return an item. All returned items must be in new condition in the original packaging. Once an item is returned, a refund will be swiftly issued and by no later than 14 days.