If your item is faulty or damaged all we ask is that you send us a photo of the problem for our records (to enquiries@radiatorworld.co.uk). We will then collect the item free of charge (or ask you to dispose of it depending on the item you purchased) and replace it or refund you in full.

We cannot accept returns for damaged items if they have been used or fitted in any way, except for by prior arrangement with ourselves.

Any damaged items must be reported to us within 72 hours.